CUSTOMER SUPPORT
Help Center
Find answers about your order, account, policies, billing, and buying from Gen Power Depot.
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Choose a help category below, or contact Gen Power Depot directly if you need assistance with a specific order or product.
Contact Us01
Order Status
• Has my order shipped? • How do I track my order? • My order never arrived and/or is missing items. • My product is missing parts. • When will my back order arrive?
View Order Status Answers02
My Account
• How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • When will my order ship?
View Account Help03
Guarantees & Policies
Quick access to the policies that explain shipping, returns, website terms, and privacy.
04
Pricing & Billing
• Payments accepted by Gen Power Depot. • Do I have to pay sales tax? • I have questions regarding my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged?
View Pricing & Billing Answers05
Buyer’s Guide
• What should I ask before doing business with a generator dealer? • How do I contact you? • How do I use a coupon or code? • How do I find my product? • How do I navigate the site?
View Buyer’s GuideSTILL NEED ASSISTANCE?
Our Team Is Here to Help
If you can’t find the answer you need, contact Gen Power Depot for help with orders, products, shipping, returns, or account questions.